Well, what a terrible, insensitive money-grabbing company! I'm trying to block outgoing calls and cancel a BT landline account after bereavement - is it easy? - no it is not. After my mother died recently, as executor I kept the account going just for safety because the house was empty and the security cameras needed internet to function. After getting confirmation that the house was to be sold, with completion in a just a few days time, I immediately phoned BT, and after 50 minutes of fractured conversation all I learned was 1) BT won't close the account for another 30 days -note: not "can't" close it, they just won't close it. 2) BT will not block outgoing calls, meaning the new occupants will potentially have a live phone line for free. Note, not "can't "block outgoing calls, they just won't! So, BT, shame on you for your callous approach to your poor customers. You are the worst of the worst.