Liam Mason
Total shambles from the very start. Moving from Sky Broadband to Fibre with BT - engineer booked and came out to install Fibre cable this morning. He didn't tape the Fibre cable to the Broadband one correctly so he ended up pulling out the current Broadband cable and then blocked the hole it came through by panicking and knocking rubble into it. Neither cable will now run back through to the supply in the street. I now don't have my current Broadband or the Fibre that was due to be installed today. I work from home and I have 6 client meetings over the next 2 days - BT have offered no workaround to help me actually be able to work and "can't chase Openreach". Just ask me to "call back later"...! I'll end up missing out on work and BT couldn't careless. Total mistake moving to them.
1 year ago
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