Anonymous
In December 2022 my BT contract was up for renewal. I intended going to Sky but I was persuaded to stay with a “special offer”. I am a fan of MotoGP and World Superbikes do I wanted BT Sport and Eurosport. All was well until February/March when I tried to record the races. That is when I found out that my BT broadband was not fast enough or reliable enough to record in HD. Yes, I was disappointed and informed BT advisors who suggested I don’t record in HD. Very helpful easpecially as I was paying for HD! Since then, BT television services pixelate when trying to watch, my BT broadband crawls along at 3-12 Mbps that’s when it’s not stopping altogether. I have made numerous phone calls to BTs advisors I have had 5 Openreach engineers including senior engineers and that’s not including the 2 engineers who never bothered to turn up or had the courtesy to tell me they would be turning up. BT paid me £29:15 for one no-show but have chosen to ignore the second no-show. I have been promised another engineer on Monday, I am not confident that he will show up though. Every advisor and engineer who has turned up has said “yes, I can see there are faults on your line” but nobody has resolved this issue. So now I am stuck in a contract with a rubbish provider who really doesn’t care for its customers. If I could give a Zero rating I would, however, I can’t so 1 star it is for BT and my misery continues!
11 months ago
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