BT are an absolute shambles. It took 1 week less than 4 months for my broadband to be updated to fibre. Every time I called up there was a different story or reason why my order wasn't being progressed. Among other hold-ups was an 'issue' with my account and various other 'reasons'. Nobody that I spoke to could work out what the last person had done or what they could do to help me. I would not recommend them to anyone based on their customer care regime. Their internet could be the best ever but it would NEVER make up for the disaster of their customer services. I did not even receive as much as £5 in compensation.