Asked online if was a way to minimise folders on e mail page. Not an important question and not critical. I know some things relate to versions and apps so a simple no would have been fine. I no longer care about that question. However while attempting to be patient an letting them try to resolve my question I spent over three hrs giving info back and forth and changing guides 5 times each time having to explain myself again. Randomly cut off and wait 20 mins for the next guide to come along start again. Im sure they did there best but I made a complaint about how futile their system seemed to de. They closed it. Annoyed now I’ve called a uk line three tines and that has added to the complaint. All I’ve asked for is an apology for the poor service as they won’t pay for the calls. On their telephone message they claim to be committed to quality customer service. I have not found that to de the case.