I phoned by to see if they could help me with a package to lessen my bill after 30 years of loyalty to be conned by being told you can have a free tablet and free sim. I said in a recorded conversation that I don’t want one as my self and my partner have iPads. The advisor said well it’s free you can do what you want with it and he’s had one and gave it to his grandma. I have a single mum friend who I gave it to for her son to then be charged £11.90 a month for😡I’ve had to ask for it back with was very embarrassing and even when the advisor listened into the conversation said it has to be returned VERY DISAPPOINTED WITH BT