Awful.. I have been having ongoing issues with BT in general. In particular with my broadband and digital voice. I moved into a new build with fibre to the property 6 years ago and I have always said it wasn't right. I've been fobbed off countless times and their answer was to upgrade and charge me more with little or no improvement. I have been made to feel like a liar and an inconvenience at every point of contact. I have been sold packages I do not need and never received the promised service or speeds. My digital voice is awful and the phones keep failing. The other day I finally found out that the fibre was installed incorrectly, so for six years I have never gotten the speeds promised and yet charged over the odds! Customer service and loyalty mean nothing to BT . They take you for granted. I have been with BT for 30 years... Oh and my issues are still not resolved and I'm tied in for another 18 months. BT have let me down greatly 😔 and I'll be leaving as soon as I can!