Absolutely appalling customer service. If you move address good luck. As someone had taken over my old landline I had to create a new order. This kept being cancelled without informing me. and dates kept being pushed back. I only discovered this each time when I called up. Most call centre operators so so rude. Also overcharge and then have no record of it. I'm usually pretty laid back. First time I have ever made a complaint like this in my 35 years. Avoid BT like the plague. I'm going to Virgin. Good riddance BT.
