Terrible service, they cannot seem to get anything right.
Customer service staff refuse to give any useful id so you can never get back to the same person. Most of the time calls get routed to Indian call centre whose customer service is even worse. Trying to make an effective complaint gets blocked. I would be ashamed to take my wages if I worked for such a company as BT. The regulator has recently given BT a £340 million pound fine, but who pays for that, we do the customers. I cannot wait to get away from them!
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