This is the worst company I ever deal with. I missed my payment once so they disconnect me from internet so I could not work from home for two days and they chargeme £7.50 for late payment charge and then £12 pound for reconnecting me. When I try to phone them with complains I have been on the phone for 45 minutes waiting when somebody answer they said its a standard for everybody. So I asked where is that money going to do they have to buy new cable or something after they cut me out or what? If every 10th person forgot to pay they bill look how much money they are making from nothing. Awful practice ashamed yourself BT never again with you...