Wanted to cancel and told to call back in 24 hours. Called back in over 24 hrs and asked to call back in another 24 hours as their system hasnt updated. A manager called 'Sam Harris' was asked about y request for cancellation being taken but he declined 'for legal reasons' . Shocking and a wayy to bat people away till they decide not to cancel. We have had consistent problems with dropouts with BT avoid an overpriced useless network.
