Terrible customer service. Mis-sold us cloud voice and ignored my emails to cancel. 1 month still I have not had cloud training. Excuse was the trainer was away!! surely more than one trainer is hired by BT. Seriously the cloud voice sellers are only interested in the sale. They will ignore you after and show no care if you are happy or not. Plus lie that hype it up to you. Its a terrible phone system. Does not do simple things that our business needs and wants that we had on our old BT phones. Trainer has not still managed to get the right functions for us in place after a month. Terrible service and really dont understand what the big hype is about cloud voice. It means we have to do everything from the portal in addition to our jobs as this is how it works. I wish I never fell for their tricks. Anyone getting this please try another organisation if possible. BT Net who deal with loud migration and Fiber installation are the best teams. You would think being a telecommunications company they would have customer service on point with phone systems. NOPE!!!