If I could I would leave 0 stars Have been a customer with BT >15yr Every time I move it is a saga - delay in service switching. They have awful customer service no communication. Most recently delay of 3 weeks, told it would be looked at once service was up and running. No follow calls an email instead saying they were closing because they had tried to call and couldn't get hold of me (they hadn't no missed phone calls or message) on replying that this was not the case and not to close the complaint case they proceeded to close the complain. Only way to reopen is to call them and be put on hold for ages (50+min) I presume this is the ethos of how they handle complaints (make it as difficult as possible until people give up). To add further insult they have now overcharged me.