Have to love how BT Business can turn a simple move of 2 line and broad band from a mess to a total nightmare. we accepted an instal fee of £125 a switch over fee of £40 next thing we know £413 is taken from our account. for 2 installation fees 2 broadband fees a switch over 3 weeks at our old addresss after we have moved. that was upsetting and annoying but we think it is sorted and on hold, 2 weeks later collections call us about our unpaid bill of £1400. a bill we have never seen. always they call friday evening when business is closed so you end up stewing on it over a weekend. well the BT manager i speak to is about as much use as a chocolate fire guard. no one will give me the breakdown of the bill. more calls to accounts i get the breakdown. 1 installation fee and broadband a switch over fee at new address, installation fee for line and broad band at old address 5 days after we left there. 3 weeks charges on this £708 cancellation fees for the line we didnt order that they say the installed at our last address and as we are within 2 years contract we have to pay disconection fee for our old property we moved from. charges for the old property until the 26 of this month as we have to give a months notice to cancel a service we never ordered. they did not send us this bill at all the first we knew of the £413 was the bank saying it had gone from our account. the first thing we knew of the £1400 was collections calling us. they didnt even have the courtesy to send us a bill give us time to pay or query this bill if you have a choice never never use british telecom they just have to be the worst company in the country, they set an extremly low standard and continually fail to achieve it