Worst broad band and customer support. Worst broad band and customer support. Have been receiving 2-5 mbps since last whole week and what bt have done so far is sent me rj11 cable as fix. During there test they confirmed that the speed from bt box to my router is 69 mbps but from my router to pc 1-5 mbps through ethernet which they don't guarantee. So they expect customer to sit on there router and suck the speed and transfer through telepathy because all there claims are just up to the router. And after that they dont give any guarantees that you will receive the same speed to your devices. First they tried to exempt themselves by saying sir you might be using wifi which i wasn't then they oh our speed guarantee is up to the router. On ther adverts of stay fast guarantees speed consistently but all there advergs are scam and full of lies. On top of that when you ask them that you are 2 mb they ask for 7 months old email evidence that what you guaranteed speed. These guys are proper scammers who are only punctual in deducting there direct debit and when it comes to customer support all they donis restart your router and send you cheap cables and max 5 days worth of broken days credit. Horrible post sales customer support. Every year there is apain.. Last three months twice the services have crashed and they are busy in finding loopholes. It's a simple effing transacrion. I will pay you money you provise me services. But they believe in making customer life a living hell. Lies excuses and loopholes. Thats what there belive is and ripping customer. Go to any other provider exept bt. My honest opinion