BT cloud phone, sold to me on 16 oct, i was told numbers would port on my move date 20 november 30 min only it would take, i was informed the app would work on any operating system. i asked specifically as we have older iMacs one on el capitan. but informed that was ok. well a couple of weeks before move date i get a message from a porting manager, i call back arrange a time for her to call me back. she doesn't. a week before she tells me the numbers would take 5 days from my install at the new address, i told her that is not what they sold me, she didn't care at all. leaves me believing our business would have no phones at all for 5 days. i made a complaint i was told they would sort this no problem and they would call me back. never heard from them again on that. finally i am told i w ould have 2 temporary numbers. and it would take 5 days from install to have my numbers back. not what i was sold. then after install, the older mac the app crashes every time a call comes in. spent hours thursday with tech team they cant fix it or tell me the cause. they call back the next day spent 1 1/2 hours remote on my pc cant fix it or tell me the problem promise to get back to me with in 48 hours. 4 days loss of work the sunday they send me a link by email tell me its the older version of the app and that should work, well it didn't, they then loose interest and i hear no more from them 5 days lost work now. buy a newer machine it works again with no help from the tech team. obviously the older machine was not compatible with there system. again not what they sold to me. now i am told we won't get our numbers until december 2nd, that is neither the 20th november as i was sold. neither 5 days after the 20th november so a third date. it would have been easier cheaper and faster to have had 2 lines installed. i am not sure if i have been mis sold or the service was mis represented to me. i will find out soon reported this to trading standards. bt cloud phone are unhelpful do not listen and frankly do not care about there customers