I had free weekend calls on my land-line. Was told it was better to have 500 minutes free a month. OK I went for this, only to discover I am paying for all my calls, on going for three months now. I have been told I am in a contract, cannot make the incompetence of the staff understand.. How can I be in a contract when the service as never began. I am in contact with a solicitor and will update this report. My advice stay clear of BT