hocking experience. After 3 engineers coming to our property to fix a fault. Each one tweaked something different and each of the found faults Nothing improved it I called Bt this morning... after being on hold for 49 mins I was cut off I then went on an online chat for and hour and a half and eventually got them to call me After little assistance from Birya online I asked for a copy of the complaint she had raised. At this point Birya made out she couldn’t hear me anymore and hung up the phone This is appalling service from Bt which had made a problem 1000 times worse. Don not use them they don’t respect you and don’t delay with issues professional I am back to square one!