A few months ago I was unable to pay my bill due to not been able to work so I got in debt with my bill and BT disconnected my internet. I rang up and explained my situation and the guy that I spoke to was very nice and put me on a payment plan and my internet was reconnected. Great I thought at the time. I even have a 5 star review saying how happy I was with their customer services. However, I paid my agreed instalment but a couple of days later my internet was disconnected. I spoke to a lovely lady who reconnected it and said that she would make a note so it does not happen again. So the next month I paid the agreed instalment as agreed and yet again my services were disconnected. Phoned up again sorted it out. and was told that it wouldn’t happen again. Well guess what it happened again this month. But this time when I tried to pay the agreed payment I was told that a payment instalment was never agreed and that I now had to pay £189 and plus an extra amount for late payment. I was really upset as i know that a repayment plan was set in place and now I was being told that no repayment plan was agreed. So I had to pay the full amount. But now I don’t have enough money to live on for the rest of the week. But what upset me about it the most was the fact that a repayment plan was put in place and. then I was told that no plan was In place. So BT tell lies. It sent me nuts. I have mental health issues and the way I was treated was appalling. They even added another amount so that the bill was more than it was originally.