I have moved house and have now had 11 cancelled orders trying to get broadband. This has been going on now for over 3 weeks and every time it takes me about an hour to raise a new order and start a new account. After 24 hours the whole order gets cancelled and I am back at square one. I should have had a working connection on 11th September and I am still without. They have promised me a 4g mini hub on three separate occasions but none have ever been dispatched let alone delivered. I have a wife who works from home and has been unable to generate any income for herself for the last 2 weeks and now she is losing work because of it. BT keep telling me it is one thing, then blaming another department, then saying its a technical fault. The company are disgusting. They have no incentive to get better because the only compensation they are ever liable for is the £1 a day loss of service refund. Without doubt one of the worst companies I have ever dealt with.