So applied for broadband on 16/9 due to moving house and because my existing provider did not service the area we were moving into. On 23/9 BT cancelled my application without warning. Called them the same day for resolution and “resolution” involved a hard search. So essentially a second hard search within a few days. Because the “resolution” was essentially a new application the activation for pushed hence applied with EE because I had enough. And EE didn’t do a hard search btw. Result is that because of the two hard searches my credit score through Equifax, dropped 180 points. Thanks a lot BT.