Since I opened account with them , the monthly price on what we agreed is 26.99 per month , so you have to pay 26.99 straight away and then 10£ for installation and 10£ for the BroadBand box,and it's just one time payment , so I paid, but next Month again higher than the price we agreed to pay which is 26.99 and like that went till September, every month I was paying more and different prices each month , on September I loged in to the BT app to check my bills and I saw that I have to pay 80£ straight for 3 month together and I didn't understood what's going on ,so I called them and asked plus I asked why do i paying every month so much money if the price was 26.99 each month ? So the agent explained , he said that I got applied for the monthly package which I never did and I can't recall, so I explained him that I didn't apply for nothing and that iam using just normal WiFi without any Channels and that I want pay as we agreed 26.99 , he said you are right iam not sure why this package been applied to your account and he refunded 25£ plus he said that the next bill will be only on December due to my overpayments, I was happy to hear that and I asked him are you sure that the next month there will be no problem? He said all set . So the next month comes October and as I knew I don't have to worry till December,but I just checked my BT account in case and what do I see there ? That I have to pay 39£ so I called them Monday on 19th October and asked why do I have to pay ? And the explained agent what happened previous month and what the agent said to me in September, so current agent as well said that the credit been applied to my account and don't worry, but he said something different from the previous agent , he said October don't need pay November we will take 1.79£ and December will be normal monthly payment 26.99 which sounds great ,but then after 2 days I checked again account and I saw that there been applied late payment charges which is 10£ all together 39£ so I called October 22 and I again explained everything to the agent and he said that I have to pay for October 14£ so I called 2 more agents after that and all they could say that I have to pay 14£ now and if I don't then there will be late payment charge added to my account and that next month I have to pay 39£ and on December they will refund everything what I overpaid for all months and I asked why 2 agents said that I don't have to pay till December due to my over payments each month and where did this money went ? Plus why I have to pay for November 39£ ? If my monthly payments is 26.99? And I asked what is going on ? So they said that there been error that's why previous 2 agents said that the next payment gonna be on December and for the November I have to pay because system monitored payments like that , and I was just shocked . Every month I been paying more than usually just because someone added package to my account and they got no shame to tell me that I still have to pay higher price than usually for the November just because computer generated like that ,I just don't understand what kind of company is that ? How they can do that to the people's .