A truly disastrous company from start to finish. This was a simple broadband order, that took over three months to be completed. Complaints were raised to no avail, my account was credited then my QuidCo cashback of the same amount was declined by BT. I was lied to throughout my order process, a different excuse was given each time. I was told I was not connecting the router correctly (I'm a network engineer) and zero help was given. This turned out to be a line fault at BT's end. I booked days off work and BT didn't show up. A disorganised company that really needs to have some major changed enforced.