Things are great: 1. this idea of making BBT at home is interesting, I definitely will order more; 2. Customer service is great; 3. ingredient quality is great, and the tea I got taste nice; 4. delivery company is reliable. Suggestions: 1. the creamer can be a bit more creamy, I added so much creamer than I supposed to add but it still taste a bit watery; 2. the fructose's quality is different. I received 3 bottles of fructose and 1 of them is so much thicker and sweeter than the other two; 3. the dispatch team could be more careful, I received wrong items and the important item was missing; 4. I wish there would be more BBT accessory and tools released soon; 5. I hope more types of tea and topping would be released soon, like something with white pearls, basil seeds, sago, or some powder to make herbal jelly, etc. Overall, as a big fan of BBT, I definitely suggest this to my friends. I got tools and ingredients and I used to make BBT at home from scratch, but this make things so much easier.