“I have been unable to contact this company due to an incorrect order. Website says it no longer exist. Emails are bouncing back. It appears I have been scammed. Buyer beware. Check before you purchase.”
“I am very disappointed. I was very excited to try only to find my order incorrect & I cannot get hold of anyone. No response to my email & now emails are bouncing back - not found. I have been scammed & they have stolen my money. Even the website I cannot find now. Why do you not respond? I will taking this matter further. Although it’s not a lot of money in the scheme of things, they are ripping off peoples hard earned money. Don’t waste your time. Only wish there was a minus for a rating.”
“The Bubble Tea Club was a total disappointment. The drinks were bland, the tapioca pearls were like chewing on rubber balls, and don't even get me started on the horrible customer service. Save your money and skip this place if you're looking for a decent bubble tea experience. It took me three days to order after it kept deleting what I had put in my basket and at least three weeks to arrive. Will not be going here again.”
“GIFT BUYER BEWARE. Ordered a kit as a gift and several products expired shortly after being received. On contacting the company, was advised they have 3 month shelf life - mine expired within several weeks of being sent hence not an ideal gift. They are also manufactured a year prior so are shipping the oldest stock. They did not offer replacement after advising products did not meet their stated shelf life nor replied after initial response. Do not recommend and will not use this company again.”
“This is how I received my bubble tea kit. Dissatisfied as I’ve ordered from here many times before. Not much of a reply when emailed them. Won’t be a returning customer”
“I had an issue with my order and was unable to get in contact with customer service.
They reached out after leaving a review and were super helpful!! Very happy with the outcome and will definitely be purchasing again!”
“Ordered on the 18th November and order filled and dispatched 26th.
Web site states 1-3 days to dispatch not 8. With the postal disruptions and Xmas postal time frames you would think they would be more onto it with their orders.”
“My orders were delivered quickly and all the products have been great. The milk teas and fruit teas taste just like the shops, and the toppings are delicious.”
“A great at home bubble tea experience when you can’t get out to the shops. My kids love the flavoured green teas and the popping pearls they don’t last long 😀”
“The service and support Jenny and Pam provide is as good as the amazing Bubble Tea they sell. From the ordering experience to the packaging of the kits to the end product it was an amazing experience, including the easy to follow guides for a novice “bobarista””
“Ordered pearls and some other bits to cook at home and they arrived quite quickly. Pearls were easy to cook and the texture was exactly the same as what you would get at the shops. Will definitely order again.”
