The website looks nice and simple, aesthetically pleasing. Easy to order and the checkout process is easy enough. My reason for 3 stars is because of the overall process of the experience from start to finish. The shipping took a while but it's understood as it was shipped to the US. My biggest thing was that the tapioca pearls were missed and didn't arrive with my order. Also, the fructose syrups were leaking in the box, not too major but still leaking. The service rep was helpful but it did take a week before the tapioca pearls were shipped out to complete my order which will take another couple of weeks to get here. Now for the taste, the fruit teas taste great and like the ones from the store, the milk tea was a little lacking in my opinion. Steeping the black tea bag longer didn't give it the flavor profile I would have liked and green tea is downright better. One major suggestion I would have is maybe sell the kits that include the equipment as well, the cups, stirrers and shaker as its own equipment set or even part of the bubble tea sets. Having it as an option would be great and would make it easier as a one click add kind of thing.