Amanda Lacey
I placed an order for 32 3x2 which i am still waiting for,then on tuesday the 23rd i received a refund no e-mail to say what had gone wrong or a phone call to ask if that was acceptable.I then tracked down your telephone number and called you only to be told you had no stock so i asked when it was due in the reply i got was tomorrow,so my order was cancelled for the sake of one day with no contact with me to discuss anything,i then had to find the money to re-order the stock as i need it to put a floor in and my money was lost in transit and i still haven't received it.The lady i spoke to who took the order had very good customer competence but as i said to her maybe you need to change your process and actually contact your customers via phone call so they are aware of whats going on before you throw their money into limbo for a possible 10 days i had to borrow money to re-order my wood And its STILL NOT HERE !!!!
8 months ago
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