You took my order without it being in stock. Someone was supposed to let someone else know this so that they could tell me about it. I only found out because I emailed after 9 days and then got an email to tell me the above. I asked for a refund and was told by email that I had been refunded. Three days later the money was not in my account so I phoned to ask if there had been a mistake and was told that it could take 5 working days to process. Then the next day I found two parcels outside my house ( I was at home ) which contained 4 lengths of oak skirting that I didn't order. This is the best way to get a bad review and I wont be placing any more orders with you. Graham Lester.