Paul Scott
Initially all well. The product I required was online to order with 3-5 day delivery. After placing the order, I had good communication from the team regarding the order status and was eventually notified the product would be in stock a week later than planned and despatched on express to me. No problem really. Shortly before the despatch date I was called asking to cancel the order as stock didn't arrive and was now on a 12 week lead time. This does cause disruption to the job and I had no option but to cancel and lose the 2 weeks I had already waited. It's a modern issue with companies increasingly advertising stock they don't physically have and are reliant on upstream wholesalers to fulfil orders. I've nothing against the practice provided that your stock levels reflect a passthrough of the wholesalers inventory, i.e. you need a live feed / daily from their inventory management system to ensure what you advertise is accurate. TL:DR, the customer service was fine but let down by not being able to fulfil the order placed. Disappointing to not be told sooner.
1 month ago
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