Placed an order for 2 Velux windows - item in stock and promised delivery in 3-5 working days. Delivery date came and went and all calls and emails that we have made to BSO. Please read the reviews on other reviews sites as there are a lot of other customers in the same situation unfortunately, and they too have never received the goods or got a refund. This company advertises that items are in stock when they are not and take your money without delivering the goods. I have now sent an email to cancel my order as we have had to get the windows elsewhere, yes we paid a bit more but honestly this company isn’t worth the stress! It’s been mentioned online that the company has dissolved so I won’t hold my breath getting a refund so I will be ringing my credit card company up and reporting these cowboys to Trading Standards.