I purchased six packs of bathroom tiles from BSO for a refurbishment that I was carrying out. The first sign of trouble was their rude delivery man who, when asked to at least drop off my purchase at the front door, snapped, "You're lucky that I didn't leave it in the street". To add insult to injury was the fact that the colour of the tiles did not resemble those advertised on the website - they were a much lighter grey. The plot thickened when it emerged that BSO does not like to be telephoned by customers for much of anything. All my correspondence had to be handled by e-mail with an employee who seemed unable to grasp that I was asking the company to collect their tiles and refund my money. When the penny finally dropped, she stated that I had to arrange my own collection and delivery of 120kg of tiles. At that point, BSO would decide whether to provide a partial refund. Terrible customer service, but very happy to take and keep your money. Avoid BSO like the plague.