This company is utter joke and should not be trading. PLEASE PLEASE avoid this company. I place an order for doors and frames on 06.04.18 and paid to have it delivered within 3-5 days. I had my delivery on the 5th day 13.04.18 just for the doors. No one has had the decency or the courtsey to contact me to tell me that frames were not being delivered. Waited over the weekend, so called on Monday to be told that the frames were not on the van due to failing quality control, when in fact they did not have it in stock. After speak to few agent who extremely rude and agrasive, and showed no empathy with the exception of a girl called Chloe who was extremely helpful and understanding who tried to do what she could, I finally spoke two managers both by name Joe, a lady and gent who to be frank were both utter rude and useless more so the gent who was laughing whilst in conversation with him. I was promised to have my frames delivered on Friday 19.04.18 by a manager. I called them on Thursday just confirmed that delivery is taking place on Friday, to be told it's been delivered to their warehouse on Friday and I would have it on Monday. This is what sort of company you are dealing with. Spoke to my joiner who was kind enough to understand and re-arranged the install from 16.04.18 and squeezed me in for 21.04.18 to now tell him again that it was not going to happen again. He kindly agreed to pick them up for me and they have refused. Honestly STAY AWAY FROM BSO. There are many companies like it that would value your custom. STAY AWAY. STAY AWAY.