Bought a blanco sink and tap five weeks ago, came with a part missing. I do appreciate these things happen! Five weeks down the line and 18 emails later, I can finally connect the sink up.. I’ve sent pictures of the parts diagram enabling them to speed the situation up. Invoice clearly stated 1 sink 1tap! They ask dumb questions like which sink is it!! Spoke to blanco they said if I don’t receive the missing part, I can forward the email thread through and they will send it next day! Safe to say I will NEVER use BSO again! Even the courier lost my item 3 times while in transit! -or so they say!! Inexcusable behaviour.. really not worth the hassle!