They had the cheapest price on the item I wanted, so I went for it without reading reviews. Ordered for next day delivery. Then read reviews, and got a bit scared to say the least! The day after, I called to check on my order, and they couldn't deliver that day but told me it would arrive the next day, and said they'd refund the postage difference for the next day delivery. I was dubious, but the following day I received my order, and a confirmation of my refund. All in all pretty good, it arrived a day late but customer service was prompt to sort it out.