Worst customer service experience I ever had. The website looks professional so bought over £1000 worth of internal doors. Arrived but 2 wrong doors come out of 7. I called enquired about it and customer service was so rude. There are only 2 people in the customer service 1 named Lisa supposed to be the manager but does not speak politely at all. She gave the worst ever customer service which destroyed every good i thought about the company. I will not buy from there again as she charged me £90 delivery to return the doors. Checked reviews after and it looks like more people having the same issue. I do not recommend anyone to choose BSO even if its cheaper as you will lose more than you think you save.