We refurbished our house this summer, we dealt with lots this company is horrible. Lisa which supposed to be Customers Services manager is trying to stay nice and her advice is very unhelpful. She refuse to escalate my email or pass me or to her manager saying that she has power if decision and if I am not happy with that "keep emailing " . She also asked me to complaint to Dpd for failing to show up when the collection was booked, really?! I order from BSO not DPD. I am going to do my research and not let them get away with this, I am shocked to see that this company exist .