Great service. Original product (a shower tray) was delivered to BSO broken and could therefore not be delivered on the originally booked delivery date. However they informed me of this by 10:30 on that date (a Friday). An alternative delvery was arranged for the following Monday and a new shower tray was delivered by 10:30 on that day. I'm very pleased that they picked up the original fault before sending it on to me.Thank you.