I have been a Bulk customer for a few years, and I had one order of protein from them which tasted awful - absolutely inedible, it tasted like plastic, I couldn't eat it. I thought maybe they had changed the formula, but when the next batch came it tasted fine. As my order from Amazon was over 30 days ago, they said I had to go back to Bulk with any problems. I thought Bulk would care they had potentially sent out a defective product - how wrong I was. Defensive support replies about "not being able to offer any refund or compensation" (I had not even asked for this, I was simply reporting a potential problem with their product) and zero interest in investigating. After pushing, they said they could "check the batch" even though I hadn't given order details. Absolutely disgusting behaviour, clearly don't care about what they their customers are eating. Will never be buying from them again.