PLEASE STAY AWAY- WORST EXPERIENCE EVER!! I ordered a dress from here on August 1. After 2 weeks of ordering, I followed up with them asking for a dispatch date as I hadn’t received any update. They sent me a generic response saying that they will let me know when the item is dispatched. I followed up on the 3rd week again and they sent me a response saying that sometimes due to a manufacturing defect, the order takes 25 days to dispatch. It’s been 30 days today since August 1st and there has been no update. I asked them to cancel the order since it was way beyond the delivery time. They sent a generic email saying they can’t cancel which is very frustrating given that the delay was their fault. The customer service has been really bad sending me generic responses even though I asked them multiple times to escalate this. I have 18 emails with them and happy to share with anyone who wants to see. They have also been deleting my messages on their posts in social media.