8th April,2019 Bunaai has pathetic customer service. I ordered M size Kurta-Pants set and received M size kurta but pants were of size XS. After following up with them through multiple platforms (phone call, watsapp, mail), they agreed to change the size. Though it was a mistake from their side that they shipped the wrong size, they had no regrets and said they don't have pick-up facility and asked me to ship the product. They promised that they would refund the shipping cost. I had to ship the kurta-pants set back to them and later they said they could refund only 200 Rs because that's their policy!!! and I had to bear rest of the shipping cost also. It was their mistake that they shipped the wrong size and they didn't do anything to correct it. Not recommending Bunaai to anyone!