If i could give 0 rating i would have given that. I have never submitted negative feedback for any shopping site ever but this is just so so so disappointing. The customer service is very bad and it's just painful to contact them on the numbers mentioned. Also email response is extremely delayed. I ordered my dress almost a month back but still havent received. I keep following up with no one answers call...after trying so much n connecting they give false commitments. And after a month they are saying that they can initiate refund. This is just not done..i want the dress urgently otherwise i would hv cancelled. Seriously have never experienced such a bad service. This is my first n last purchase from Bunaai. I hope atleast i get the dress after waiting for a month. They keep sending so many promotional emails and also wen a product is added to your cart to complete the purchase but trust me wen you made the purchase then things are taken for granted. I had ordered my dress on 9th of Feb but havent got .. its not yet dispatched still in production. I dont understand how one dress peoduction can take so much time. They just dont stick to their deadline and its so so harassing and depressing. I am disappointed and annoyed like hell. Worst experience.