Quotation - online chat checked and confirmed no addition costs to my island location Order - acknowledged and then asked for extra £50 delivery (we all make mistakes occassionaly) Scheduled - no reciept for extra £50 and, after many requests could not get a delivery estimate but was advised the courier would contact me for delivery arrangements Progress - online chat not interested, phones not answered, emails got no information about my order progress Delivery - after about a month recieved a phone call, while out, to say 18 ton lorry outside my house with pallet. Told them to leave on grass verge while I cycle home. Had to move it all myself, not bad considering I'm in my 70th year! Appaling communications. Very quick to take money. Product has production faults which I can fix The one star is because the arbour did actually arrive eventually I will waste no more of my remaining life on the subject of Buttercup Farm