I found the website easy to use and a breeze to order lots of fabric samples to see in situ. The samples came with really useful info sheets on each of the bed types that I was considering. Ordering was equally simple. The delivery came on time and the two delivery men were fantastic and really helpful. They put the bed together in no time and cleared away all the packaging and made sure we were happy with the new bed, showing us how to safely operate the lift up ottoman. The bed itself is gorgeous and super sturdy and well made. I’m very happy I bought from Button & Sprung and will be back next time we need a new bed for sure. I would like more emails to reassure that the bed is in production between the order confirmation & delivery but that may just be a personal preference. Any time I communicated via email I got a prompt response so all good. On delivery our bed did not have its coordinating strap for the ottoman and we were left a temporary strap and told the correct one would soon arrive in the post, which it did. It can be quite nerve wracking ordering large things online when you haven’t seen the actual product so I found the returns policy reassuring. All in all 5 star product & customer service many thanks.