Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,810 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 8th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went smoothly and the quality is great”

Helpful Report

Posted 18 hours ago

“Button & Spring have been helpful and extremely responsive throughout the entire buying and delivery process. The bed and mattress are absolutely superior quality to anything I’ve experienced so far, it is an ultimate sleeping luxury. The delivery team in particular were incredible after a very tight squeeze getting everything upstairs—thank you.”

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Posted 3 days ago

“This is the 6th bed I have bought from Button and Sprung (for home and rental properties) and have been super impressed with the customer service and slick delivery - thank you for making buying a bed so easy!”

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Posted 3 days ago

“Great buying process, bed came quicker than expected and the delivery team were excellent, very efficient, careful and respectful.”

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Posted 3 days ago

“Everything about the bed we ordered is divine. Love love love our bed and love this company - service is impeccable, product is amazing.”

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Posted 5 days ago

“We ordered a new super king mattress from Button & Sprung and have had an excellent experience with them. We ultimately decided not to keep the mattress as it was a bit too soft for us so we have opted to return it as part of their 100 night trial. Their customer service including communication from initial delivery to collection has been exceptional.”

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Posted 5 days ago

“Really helpful ans informative.”

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Posted 6 days ago

“The whole process of choosing our new bed through to the delivery was so easy with Button and Sprung. Matthew was knowledgeable and helpful in our decision making. I'd recommend visiting the showroom if you are able - we thought we knew which fabric we wanted but changed our mind when faced with the huge selection. We're delighted with our bed; it's really comfortable and well-made and looks great in the fabric we chose. I'd definitely use them again and would thoroughly recommend them to anyone.”

Helpful Report

Posted 6 days ago

“Bought our bed frame and mattress from B&S and the entire experience has been wonderful! The team at the shop were very friendly and gave us a lot of information to help guide us with our purchase without hurrying as they know buying a bed is a big decision. The bed arrived on time as promised and looks fabulous, and the team who delivered (Thomas & Artem) the bed were also frendly and careful assemblying it in our house. They explained to use how to dissasemble if needed and to give the shop a ring if needed in the future. We're still breaking in the mattress but it is supportive and comfy. Would definatly recommend them.”

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Posted 6 days ago

“Helpful team in showroom. A good range of styles. Delivery was quick and easy. Thanks”

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Posted 1 week ago

“Very impressed with the bed buying service from here. Easy to order and very polite messages about delivery. Great delivery drivers too, arrived when expected and even called ahead to tell me they were on time. Lovely mattress, feels very good quality, well made and doesn't have that offensive 'new mattress' smell. It smells and feels super fresh and inviting. It's only had two nights' use so far so cannot comment on comfort although it already feels as expected from the description. Only drawback is the great disappointment I felt when I discovered that despite the strong eco vibe on the website and extensive chat about recycling, to have a mattress taken away for recycling I had to book and pay £55 (on top of the £50 delivery fee) for it separately. Plus my pocket spring mattress wouldn't necessarily be recycled, I was told, although it really felt from the website as if everything was recycled - a huge selling point to me. I thought (and I did misunderstand the website) that the delivery drivers were taking it. The drivers said they rarely take the old mattresses away as they don't have space, that's not the feeling I got from the website. They were very helpful and telephoned their office to ask about it, and said recycling was not an option but the £55 takeaway fee was. Wondering if the company is as green minded as it boasts. Another time I will check collection, not assume. Meanwhile, I can take my old mattress to our local recycle centre for free, which is handy.”

Helpful Report

Posted 1 week ago

Hi Jo, Thank you for taking the time to share your thoughts and for highlighting an important issue. Mattress recycling is indeed a significant challenge—highlighted by the staggering fact that 6 million mattresses were sent to landfill in the UK last year alone. To tackle this problem, we’ve recently launched an initiative called Second Sleep. Through this program, we offer free collection of old pocket-sprung mattresses with natural fillings (regardless of their original manufacturer). Once collected, we break these mattresses down into their component parts—a process that requires innovation and dedication, as traditional mattress design rarely considers recyclability. Here’s how it works: The fabric elements are pasteurised and repurposed into pads for future mattresses. The metal components are melted down for reuse in other industries. While Second Sleep is not yet available nationwide, we are actively working to expand its reach. Unfortunately, mattresses made with foam or synthetic fibres and polyester covers remain a recycling challenge, and landfill often remains the only current option for these types. We’re committed to pushing for sustainable solutions in our industry and appreciate your support in spreading awareness of this critical issue. Best regards, Button & Sprung

Posted 5 days ago

“Lovely service. We now have a beautiful bed base for Christmas. Delivery was smooth - came on time and kept us informed all the way.”

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Posted 1 week ago

“Incredible. Teririfc. Wonderful Service and great product. Thank you!”

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Posted 1 week ago

“After a vist to the store and excellent advice we placed an order a few days later over the phone. Everything was handled really smoothly, including the delivery which was really efficient - and the delivery drivers some of the nicest I've ever come across! Our new bed is excellent quality and we're really pleased!”

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Posted 1 week ago

We are so glad to hear you had a positive experience. We think our delivery crew is great too ;) Sweet dreams, Button & Sprung

Posted 1 week ago

“Exceptional service! This company certainly knows how to look after its customers. And the mattress is divine! Perfectly firm but soft and cosy. I have recommended Button and Sprung to friends with no hesitation whatsoever.”

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Posted 1 week ago

“Great showroom and customer service to ensure you get whats right for you.”

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Posted 1 week ago

“2nd mattress from Button and Sprung. Always happy with product and service!”

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Posted 1 week ago

“Super team to deal with. No hard sale and very knowledgeable and accommodating team. Beds are excellent quality so highly recommend.”

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Posted 1 week ago

“Managed to get mattress through our house very well”

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Posted 1 week ago

“We were made very welcome when we first visited Button & Sprung. We were given a complete explanation of the different mattresses and headboards available ,and given time (with a coffee) to try out the different beds. At no time did we feel any obligation to place an order which made the visit very relaxed. When we placed the order we were in the process of moving house so arranged for delivery to what we thought would be our new home. However , due to delays we had to pospone the delivery and change the delivery address. None of this caused any issues with Button and Sprung for which we were very grateful. The team that delivered and assembled our bed were punctual, professional and considerate.”

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Posted 1 week ago

Thank you Pamela, for the review. So glad we could make your experience shopping with us a good one. Sweet dreams, Button & Sprung

Posted 1 week ago

Button & Sprung is rated 4.9 based on 2,810 reviews