Dear Button & Sprung Team, I wanted to take a moment to express my sincere appreciation for the exceptional service I received throughout my journey with you — from initial enquiry to final delivery. It all began with a request for a fabric sample by post, followed by a visit to your store. Stepping inside was a pleasant surprise. I was very impressed by the space and the warm, genuine engagement I received. Matthew took the time to pull out dozens of fabric collections and offered thoughtful advice on the hard product options, which really helped me make an informed decision. He then generated the quote, I placed the order, and delivery was completed on the 6th of August. At every stage, I was genuinely impressed by how consistently professional, courteous, and informative your team was. Regardless of whom I interacted with, the communication was clear, timely, and helpful. That level of care and attention made it easy to place my trust in your company — and I’m glad I did, especially considering the investment involved in this product. I had read about your excellent customer ratings and strong reputation, and I can absolutely see why. What I was seeing and reading beforehand was actually delivered — and that’s rare. It gave me confidence in choosing Button & Sprung, and you lived up to every expectation. Delivery: The pre-planning was excellent, and I’d particularly like to acknowledge Tomas and Magic, who handled the delivery on the day. They arrived on site around 11:48am, first engaged with me by phone at 11:25am, and completed everything by 12:40pm. Their care and attention stood out — from removing their shoes before entering the carpeted bedroom, placing the mattress on the bed once it was built, and even giving me a demonstration on raising and lowering the ottoman base. Although the product was brought to the 7th floor via elevator, the final part of the journey involved carrying it up to the 8th floor via the stairs. They didn’t bat an eyelid at the challenge — handling it with calm professionalism and care. I even received a bonus gift of one sock 😊 — a light-hearted touch that added to the experience! All packaging was removed, and the product was handled with great respect and care. The communication before and during delivery was excellent, and the overall experience was truly first-class. Thank you again for such a seamless and positive experience. I can absolutely see why you have such an excellent customer rating. I’ll be sure to recommend Button & Sprung to others without hesitation. I’m absolutely delighted with the final product — it’s a beautiful piece of furniture that truly contributes to and enhances the room. (BESPOKE Iris King Size Ottoman bed / Fabric: J. Brown Odyssey 23 Lagoon / Base: Sprung slatted base) Warm Regards, Kenneth