Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.93

4.9 Rating 3,204 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th December 2025

Anonymous

Button & Sprung 5 star review on 12th December 2025

Elena

Button & Sprung 5 star review on 23rd November 2025

Suzanne

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered fabric swatches to choose, very handy, called and got lots of information, only downside is delivery drivers weren't supplied with trolley to move the heavy bed”

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Posted 3 weeks ago

“Super comfortable”

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Posted 3 weeks ago

“We had an excellent experience in store and the delivery team were great. We have really enjoyed our new bed and mattress since they arrived - they're excellent quality and I can see both lasting for a very long time. Unfortunately one of the legs of the bed was slightly damaged when it arrived, so we needed to get this replaced. The customer service team were lovely and very helpful, but it took a long time (5 months) for this replacement to actually happen. This was the only disappointing part of our experience, but since the damage was very minor and didn't stop us using the bed in the meantime, our overall experience was very positive and we still wouldn't hestitate to use Button & Sprung again in the future.”

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Posted 1 month ago

Thank you for sharing your experience, Emma. We’re glad the bed and mattress are meeting your expectations and that the replacement was resolved, though we’re sorry for the extended wait. We’ll take your feedback on board to improve our process. If you need anything else, we’re here to help. Kind regards, Team Button & Sprung

Posted 1 month ago

“Good and responsive customer service. Good & relaxed experience when trying the mattreses at Warehouse.”

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Posted 5 months ago

“Long lead time, but mattress was delivered within the specified dates. Delivery was easy, well-communicated and polite. Mattress is so far so comfy”

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Posted 5 months ago

“Button & Sprung were very helpful in store helping us select the perfect bed. The installation was really quick. The team were in and out in just 30 minutes. The bed is great! Only issue was the bed delivery was delayed for a month, so we had to wait a while to get it. But it was worth the wait!”

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Posted 6 months ago

Thank you for your thoughtful review! We're delighted to hear that our in-store team was able to help you find the perfect bed and that the installation went smoothly and quickly. We understand that delays can be frustrating, but we're so glad to know it was worth the wait for you. If you ever need anything else or have questions in the future, feel free to reach out! Warm regards, Team Button & Sprung

Posted 6 months ago

“Love my new mattress- it was all I was hoping for! My only feedback: a month from purchase to delivery felt like a long waiting time. Other than that cannot fault the experience”

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Posted 7 months ago

“We placed the order online during Christmas, so at the beginning the communication may have been backlogged a bit. But after reaching out for the update, the communication afterwards went very promptly. We visitted the store later whilst waiting for the bed to be put together, to test if we really like the mattress we ordered. The service in the store was very good, the staff was really helpful and let us try at our own pace. We upgraded our mattress in store there and then, the changes were made swiftly and did not impact our delivery by much. The guys who came to deliver and assemble the bed for us were very professional. Very smooth experience overall apart from few follow-up here and there.”

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Posted 11 months ago

“We love the size of our new superking”

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Posted 11 months ago

“We received a very comfortable mattress from Button & Sprung. The store experience was ok, perhaps it was later in the day and they didn't have the full crew, but we had all the information we needed. The delivery was also smooth, it was placed straight onto the bed frame for me, and they were respectful to remove their shoes without me asking. Highly recommend!”

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Posted 1 year ago

“We ordered a new super king mattress from Button & Sprung and have had an excellent experience with them. We ultimately decided not to keep the mattress as it was a bit too soft for us so we have opted to return it as part of their 100 night trial. Their customer service including communication from initial delivery to collection has been exceptional.”

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Posted 1 year ago

“Very impressed with the bed buying service from here. Easy to order and very polite messages about delivery. Great delivery drivers too, arrived when expected and even called ahead to tell me they were on time. Lovely mattress, feels very good quality, well made and doesn't have that offensive 'new mattress' smell. It smells and feels super fresh and inviting. It's only had two nights' use so far so cannot comment on comfort although it already feels as expected from the description. Only drawback is the great disappointment I felt when I discovered that despite the strong eco vibe on the website and extensive chat about recycling, to have a mattress taken away for recycling I had to book and pay £55 (on top of the £50 delivery fee) for it separately. Plus my pocket spring mattress wouldn't necessarily be recycled, I was told, although it really felt from the website as if everything was recycled - a huge selling point to me. I thought (and I did misunderstand the website) that the delivery drivers were taking it. The drivers said they rarely take the old mattresses away as they don't have space, that's not the feeling I got from the website. They were very helpful and telephoned their office to ask about it, and said recycling was not an option but the £55 takeaway fee was. Wondering if the company is as green minded as it boasts. Another time I will check collection, not assume. Meanwhile, I can take my old mattress to our local recycle centre for free, which is handy.”

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Posted 1 year ago

Hi Jo, Thank you for taking the time to share your thoughts and for highlighting an important issue. Mattress recycling is indeed a significant challenge—highlighted by the staggering fact that 6 million mattresses were sent to landfill in the UK last year alone. To tackle this problem, we’ve recently launched an initiative called Second Sleep. Through this program, we offer free collection of old pocket-sprung mattresses with natural fillings (regardless of their original manufacturer). Once collected, we break these mattresses down into their component parts—a process that requires innovation and dedication, as traditional mattress design rarely considers recyclability. Here’s how it works: The fabric elements are pasteurised and repurposed into pads for future mattresses. The metal components are melted down for reuse in other industries. While Second Sleep is not yet available nationwide, we are actively working to expand its reach. Unfortunately, mattresses made with foam or synthetic fibres and polyester covers remain a recycling challenge, and landfill often remains the only current option for these types. We’re committed to pushing for sustainable solutions in our industry and appreciate your support in spreading awareness of this critical issue. Best regards, Button & Sprung

Posted 1 year ago

“Excellent customer service and very happy with the bed. We found the staff helpful in advising about fabrics and whether the bed would fit up the stairs, and the mattress guide was spot on. I've only taken a star off because the bed was delivered a week later than it was meant to be, and because of what seemed like poor communication between B&S and the company that took away the old bed. We were given no time window that the recycling company would come, B&S were two hours early, and they ended up arriving at the same time. It worked out by chance but I'd have liked to have known in advance about timing. However both teams were efficient and friendly in removing the old bed and setting up the new one. Wouldn't hesitate to order from them again.”

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Posted 1 year ago

Hello, Many thanks for taking the time to write us a review. I'm going to catch up with delivery team to find out what happened here - and I'm sorry that it looks like there was a delay with your delivery. All best and have lovely weekend, Sophia

Posted 1 year ago

“Excellent service from browsing to shopping in store to bed delivery and assembly. Would recommend”

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Posted 1 year ago

“We bought our bed from the clearance section and it was very good value. However when it was delivered the installers said they were missing a part and would need to come back. Different installers came back 2 weeks later to complete the bed.”

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Posted 1 year ago

Hello and thank you for taking the time to leave us a review. I'm very sorry that you had to wait two weeks for us to fit the component but glad that the bed was fully operational and usable during this period and that everything was sorted in the end! We hope you enjoy the bed for years to come. Best wishes, Sophia

Posted 1 year ago

“Overall, a great experience with Button & Sprung. Very helpful in the showroom, courteous and accommodating in organising a delivery time and it’s a fabulous, well-made super king sized bed that really suits our purpose. It’s looks wonderful, is very well-made, comfortable to sleep on and has loads of capacity in the easily accessible ottoman storage. Only minor gripe is that the chaps who delivered it were a bit willing to give up getting the bed upstairs, but we got there in the end!”

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Posted 1 year ago

“Really please with our new bed and mattress. Very comfortable and good service with delivery and set up.”

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Posted 1 year ago

“Visited their showroom twice and each time found the staff to be very helpful and patient as I tried out every mattress multiple times. I would have expected for this price to have received after care information (via email or with the mattress) regarding rotating the mattress etc. For this reason I have taken a star off as it really is important to ensure the longevity of the mattress.”

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Posted 1 year ago

Hi Eva - thank you for your kind reviews. We will send you the mattress care instructions straight away and also here is the link to the mattress care guide on our website: https://www.buttonandsprung.com/mattress-care-maintenance . Kind regards, Matthew

Posted 1 year ago

“Very happy with the bed, and the delivery men were excellent. We live close to the showroom so we visited multiple times to make our choices.”

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Posted 1 year ago

“Very comfortable. Easy to sleep on”

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Posted 1 year ago

Button & Sprung is rated 4.9 based on 3,204 reviews