Button & Sprung Reviews

4.9 Rating 2,527 Reviews
99 %
of reviewers recommend Button & Sprung
4.9
Based on 2,527 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Button & Sprung Reviews

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

Write Your review

Tell us how Button & Sprung made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Button & Sprung 5 star review on 13th December 2017
Erika
Button & Sprung 5 star review on 15th October 2017
Grainne
Button & Sprung 5 star review on 11th August 2017
Anonymous
Button & Sprung 5 star review on 13th July 2017
Monika
Button & Sprung 5 star review on 7th July 2017
Julia
Button & Sprung 5 star review on 12th June 2017
Sorrel
Button & Sprung 5 star review on 23rd December 2016
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
Very happy with the bed, and the delivery men were excellent. We live close to the showroom so we visited multiple times to make our choices.
Helpful Report
Posted 3 weeks ago
Very comfortable. Easy to sleep on
Helpful Report
Posted 2 months ago
wanted a matress we could turn for even wear to eliminate a hump forming in the middle of the matress which is exactly what happened to our old pillowtop mattress ,not from button and sprung ,we opted for the swaledale kingsize regular.this is a firm feel but also giving not like sleeping on a park bench,also when my partner gets out the bed the matress doesnt move or bounce back,this is a solid well made matress and will be ordereing another for spare room .
Helpful Report
Posted 2 months ago
Lovely bed, excellent quality
Helpful Report
Posted 3 months ago
We love our new bed, exactly what we wanted. There were production problems which meant there was a gap in delivering the bed and headboard, but the communication about this was very good. The delivery was very efficiently and courteously done. Can I have my other bed sock please?🙂
Helpful Report
Posted 3 months ago
Hello! Thanks for taking the time to leave us a review. We moved factory at the end of September - and this did cause delays with some of our deliveries and I'm sorry to hear that there was a delay with your order on this occasion. We're now operating at our standard lead time, with no delays to delivery. Glad to hear that you're happy with your new bed :) All best, Sophia
Posted 3 months ago
The bed is beautiful, and quality of materials lovely. Delivery was slightly earlier than planned which was great and efficient assembly. Great customer service on the phone when arranging a payment plan.
Helpful Report
Posted 6 months ago
Very pleased with B&S and will not hesitate to order again. The samples were sent promptly and the cards describing each bed were very helpful in making a decision that best fitted with the room. Brilliant delivery from very courteous staff.
Helpful Report
Posted 7 months ago
Lovely bed with high quality fabric, very happy with it! Customer service has been great.
Helpful Report
Posted 7 months ago
We are happy with Buttun & Sprung and the service provided.
Helpful Report
Posted 7 months ago
Excellent presentation of the options available and support for decision-making when I bought the bed. We got out of touch then. It would be good if Button & Sprung could keep customers better updated on progress. The bed is wonderful. Pure bliss!
Helpful Report
Posted 8 months ago
Hi Graham, Many thanks for taking the time to write us a review. We contact customers within 2-3 weeks of the order being placed to confirm a delivery date. I've spoken to our Logistics Manager, Martin and I'm sorry that on this occasion we took a little longer to get in touch with you (I think due to a technical admin error at our end). We've taken your feedback onboard! And I'm glad to hear that you're enjoying the bed :) All best, Sophia
Posted 8 months ago
I eventually found Button & Sprung on the 10th page of Google but what a hidden treasure they are! I initially tried to order online but there it wouldn't go through because of my postcode. I emailed their team and they got back to me super quick, called me to place the order and sent me a handy pack to check my chosen bed would fit through our doors! They then got in touch about delivery dates and right on time they then emailed to confirm the delivery date. The installation was super quick and staff very friendly. We're chuffed we found this place and will be recommending to friends and family.
Helpful Report
Posted 9 months ago
Nice finish and good service
Helpful Report
Posted 9 months ago
Button and Sprung have an excellent selection of quality beds and mattresses. It’s definitely worth visiting their showroom before you purchase if you can.
Helpful Report
Posted 9 months ago
The mattress is superb. We were slightly surprised that the seconds mattress we purchased cost £200 to deliver, when new mattresses only cost £50 to our region. It seems strange that it should cost £150 more to deliver the exact same mattress simply because it’s been returned by another customer. Aside from this the team were very knowledgeable and helpful and the mattress arrived as expected and on time. Many thanks
Helpful Report
Posted 10 months ago
Lovely bed shopping experience. A large showroom, and we took our time lying on the bed and considering fabric options. Excellent customer service and truly awesome delivery/installation (don't know how they got our new Super King up the stairs). Highly recommend.
Helpful Report
Posted 10 months ago
Good service from order to deliver.
Helpful Report
Posted 11 months ago
I would have loved to give a five star review because honestly it is the best mattress I’ve ever slept on (and I travel a lot with work to 5 star hotels). I have had problems with my back and the level of support is truly wonderful and I wake up feeling refreshed now, instead of slightly beaten up! I went for the king size “Swaledale” the “firmer” option and it’s perfect for me. I’d definitely advise going to try them all though before you pick for yourself. The experience in the showroom was also brilliant. Very knowledgable and non pushy staff. I was given a full tour of what was on offer and invited to try them as we went, then I was left to my own devices and encouraged to spend a decent amount of time lying on the mattresses I thought were the best. They were very friendly, helpful and easy going. I also love that they are made fully of natural, bio degradable materials. The delivery guys were also very friendly and considerate of my flat when they moved around it. The only reason I took a star off is because the mattress I was initially sent came in at least 5cm short in both directions. And the first night I slept on it I noticed quite a strong farmy smell as it warmed from my body heat. They were very accommodating when I emailed with my concerns and have since sent out a replacement. It is slightly bigger but still falls slightly short. I did see that they say this is because as the mattress relaxes with use it will reach it’s intended size if the difference is within 2cm. They said to me that they had had a batch of mattresses that had been reported as having a strong smell but it has now been sorted. Honestly though, I got a mattress protector and it almost completely eliminated and smell from the original mattress anyway. The new one doesn’t have this smell to it. Thank you Button and Sprung, you have brought me joy every night and every morning. I have already recommended you to several people.
Helpful Report
Posted 1 year ago
Hi Michael, Thank you for taking the time to leave us a review. I'm sorry that the initial mattress arrived short by 5cm. The mattresses are hand-made items, and very occasionally errors do occur, which we'll always endeavour to put right. Despite this - I'm happy to hear that you're enjoying sleeping on the mattress! :) All best, Sophia
Posted 1 year ago
Great service at the shop. Very flexible with delivery dates. Very good product
Helpful Report
Posted 1 year ago
Staff were helpful in store and super lovely!
Helpful Report
Posted 1 year ago
Very easy to deal with and very prompt customer service.
Helpful Report
Posted 1 year ago
Button & Sprung is rated 4.9 based on 2,527 reviews