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Button & Sprung Reviews

4.9 Rating 2,565 Reviews

99 %

of reviewers recommend Button & Sprung

Company Reviews

Product Reviews

4.9

Based on 2,565 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th December 2017

Button & Sprung 5 star review on 15th October 2017

Button & Sprung 5 star review on 11th August 2017

Button & Sprung 5 star review on 13th July 2017

Button & Sprung 5 star review on 7th July 2017

Button & Sprung 5 star review on 12th June 2017

Button & Sprung 5 star review on 23rd December 2016

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was really good, they were extremely efficient when they put the bed up for us”

Posted 3 years ago

“Had to follow up delivery information but received an almost immediate reply email from Martin with apologies and delivery date confirmation. Bed delivered by an extremely courteous team and we are delighted with it. Excellent value for money and love the marketing strategy of no gimmicky discounts.”

Posted 3 years ago

Hi Joy - thank you for your review. I am sorry you had to chase us for the delivery info but very glad that you love the bed. Matthew

Posted 3 years ago

“Fabulous bed, great speedy delivery. Looks very stylish!”

Posted 3 years ago

“The guys that delivered the bed were on time, courteous and super speedy. We didn't get a delivery time until late the afternoon before so my only minor gripe is that it would be helpful to have it 48 hours before”

Posted 3 years ago

Hi Caroline, Many thanks for taking the time to leave us a review. As standard, we issue a delivery date within 2-3 weeks from when the order is placed. We then issue a customer's a 2-hour time slot a day before the delivery date. This being because organising a delivery schedule is a bit like finishing a puzzle, all the pieces need to come together. Sometimes things come up that means the schedule needs to be adapted before the 2-hour time slot goes out. I've taken your feedback on-board and will be sure to pass it on to the delivery team. Have a great weekend! :-) All the best, Sophia

Posted 3 years ago

“Quick and efficient delivery and unpacking of the bed”

Posted 3 years ago

“Great customer service and the mattress is superb. I would recommend to anyone looking for a quality mattress. Knocked off one star due to delivery team who failed to wear masks in the house and weren’t careful with the stair balustrade. Otherwise all good.”

Posted 3 years ago

Hi Juliet, Thanks for taking the time to leave a review. I understand the member of our team who was delivering to you had a medical exception for not wearing a mask. We will take your comments on-board, and this should have been better communicated to you. All the best, Sophia

Posted 3 years ago

“It was a nice experience in the show room testing out the beds and learning more about the product. Unfortunately we chose the wrong mattress - a firm and are changing it for a medium. I’m sure that will be right and we can then get excited about our nights sleeps. Delivery was punctual and straight forward”

Posted 3 years ago

Hi Sarah, Thanks for taking the time to leave us a review! The 100 nights return policy is there to ensure you find the perfect mattress :) All the best, Sophia

Posted 3 years ago

“The base of the bed was delivered on time but unfortunately the mattress didn’t arrive! This was delivered the following day. There was a problem assembling the bed but the men were able to use parts from another bed they were due to deliver. The delivery men were courteous and respectful of my home, removing shoes on the carpeted floors.”

Posted 3 years ago

“Our new bed is lovely, particularly the pretty, scalloped headboard Button & Sprung were really helpful and happy to change our delivery date on request when our carpets were delayed. Assembly was very quick and seamless.”

Posted 3 years ago

“Very very comfortable mattress. The ottoman is quite heavy to lift but good amount of space. Slight disappointment was a pull on the headstand which I am sure was the fault of the person putting the bed together but I noticed it late so I’m sure will not be able to prove it”

Posted 3 years ago

Hi Anu, Many thanks for taking the time to leave us a review. I know that my colleague has reached out to you regarding the pull you describe on the headboard, we will most definitely look into this for you. You do have to put a little bit of 'oomph' into lifting up the ottoman, which is assisted by a gas lift mechanism. They are a very sturdy product - built to last - and come complete with a ten-year guarantee :) All the best, Sophia

Posted 3 years ago

“I think this is a very good idea ,this one sock is so lovely and soft one it would be wonderful to have the other one”

Posted 3 years ago

“Extreamly pleased my new puchase, i couldn't wait to jump into my new bed, and i wasn't disappointed! Unfortunately the delivery service was a little disappointing, two large marks left on wall and ceiling (newly painted) which will need attention 😕 however the guys were extremely polite and quick.”

Posted 3 years ago

Hi Rachel, Thanks for taking the time to leave us a review and I am glad that you are pleased with the bed:) I'm looking into the detail you have provided on the delivery. Will be in touch. All the best, Sophia

Posted 3 years ago

“Good showroom experience, testing different mattresses, easy to order, prompt order confirmation and delivery information. Polite and on time delivery guys”

Posted 3 years ago

“We are so pleased with our mattress. It is so comfortable and I have really noticed the difference with the natural fibres. The explanation on the website of what firmness to get was really helpful. I would definitely recommend. Delivery was great and well organised. Thank you so much.”

Posted 3 years ago

“They were extremely helpful when we visited the show room. Our order was processed very quickly. However, frustratingly the bed frames were left in their warehouse for some considerable time due to lockdown. When they were finally delivered, the delivery drivers were incredibly helpful and assembled the beds for us which was unexpected.”

Posted 3 years ago

Hi Sara, Thanks so much for your kind review - I will be sure to pass your words onto our delivery team. I'm sorry to hear that your delivery was delayed because of COVID-19. In line with government guidelines, we put deliveries on hold until advised. We are now very happy to be fully operational, and delivering on schedule. All the best, Sophia

Posted 3 years ago

“The showroom was good with opportunity to really try out the mattresses without sales team hovering nearby. It was good to see the different materials going into the mattresses. The showroom could do with being a bit warmer though. Our mattress was due to be delivered the week after the COVID-19 lockdown so we had a long and frustrating wait for a new delivery date. Communication could have been better. Annoyingly, the agreed free collection of our old mattress was withdrawn for COVID reasons which has left us with an issue over disposal. I feel that the company could have come up with a solution to uphold their end of the deal.”

Posted 3 years ago

Hi Joanna - thank you for taking the time to review us and for the points that you raise, which are all fair and which give us helpful feedback. I am sorry for our poor communication during lockdown and that we would not take away your old mattress. I will call you shortly to see how can we make up for this. Matthew

Posted 3 years ago

“Relatively easy process of ordering a bed I saw on instagram although communications with different staff members could’ve been a little more joined up.”

Posted 4 years ago

Hi Rosa, Thanks for your review! We'll take this on board & hope that you are enjoying your new bed :-) All the best, Sophia

Posted 4 years ago

“Delivery is a little annoying only being Monday to Friday but actual delivery drivers were quick and tidy.”

Posted 4 years ago

“Great workshop and client services. Also very happy with out mattress and the service we received. Reason I gave it 4stars instead of 5 is because I feel they could take their service up a notch seeing that the product is expensive. I initially struggled with the mattress as it had to settle down. I would of wanted to know what the experience may of been like so I would of been prepared knowing that initially the mattress wouldn't feel good as needed time. I also think they need to consider people's body weight & size because that impacts choosing the right mattress. Everything else is great, highly recommend their company and products. Will use again.”

Posted 4 years ago

“Really lovely bed and really helpful when I was deciding on colour/fabric. The only issue was the delivery time where my bed took much longer to be made than stated. However this was communicated to me, and they did call me to update me. Product wise absolutely no issues and would buy from here again.”

Posted 4 years ago

Thanks so much for your review! I'm so sorry that there was a slight delay with the manufacture of your bed. We work very hard to keep within our stated lead-times on every single order, and it is exceptionally rare that we would encounter a delay of any kind. I'm glad to hear that you are enjoying the bed :) All the best, Sophia

Posted 4 years ago

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Button & Sprung is rated 4.9 based on 2,565 reviews