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Button & Sprung Reviews

4.9 Rating 2,565 Reviews

99 %

of reviewers recommend Button & Sprung

Company Reviews

Product Reviews

4.9

Based on 2,565 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th December 2017

Button & Sprung 5 star review on 15th October 2017

Button & Sprung 5 star review on 11th August 2017

Button & Sprung 5 star review on 13th July 2017

Button & Sprung 5 star review on 7th July 2017

Button & Sprung 5 star review on 12th June 2017

Button & Sprung 5 star review on 23rd December 2016

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communications for delivery dates.”

Posted 2 years ago

“Generally a very good service. The bed I bought is great - plenty of storage in the ottoman frame and just as expected. The mattress is very comfortable and again as expected.”

Posted 2 years ago

“The bed is súper nice, they were super helpful when I went to see the showroom.”

Posted 2 years ago

“Great website, delivery team very good.”

Posted 2 years ago

“Beautiful made bed. Colour and fabric are lovely and look good. Have had lots of compliments about the bed as well.”

Posted 2 years ago

“Responded to queries promptly”

Posted 2 years ago

“The brand is unique and the finishing touch with the lost sock gave me a warm fuzzy feeling inside.”

Posted 2 years ago

“Very quick and friendly installation, the ottoman style has had a real positive impact on storage in the room, the bed is very comfy and looks great. Would highly recommend!”

Posted 2 years ago

“I'm very happy with my Super King Ottoman bed. It's well made and it offers lots of storage space. The bed has really taken a centre stage in the room. The service from B&S is another matter. Within a week of buying and paying the bed we were told that they wouldn't honour the agreed timeframe because of wood shortage. I appreciate the prompt update but I can't take it seriously. Such a big company to have no knowledge of their stock and availability is something that raises my concern. Wood stock doesn't go low overnight so I would expect B&S to would have known this in advance to the purchase. I also have to take issue with the approach to getting customers to review: sending one sock and asking for a review to get the pair is dubious marketing practice. Let alone that given I had to wait additionally 6-8 weeks for my bed, it would have been a good idea to send us a couple of pairs as a good will gesture for the extra wait.”

Posted 2 years ago

Hi Bea, Many thanks for taking the time to leave us a review and we are glad that you are happy with the quality of the bed. I'm sorry that you experienced a delay to the delivery of your bed. During the month of August, we (along with many other businesses in the UK) did experience a shortage of wood, which affected the lead time on all of our bed orders. This is the first time that we've experienced an issue like this, and it caught us off guard. We did however try our best to communicate the delays straight away to customers. I am sorry that you do not like the sock idea. Normally only a small percentage of customers take the time to leave reviews, so we thought that providing socks would encourage people to write reviews, good or bad. We will of course send you some more socks as an apology and for sharing your feedback. Best regards, Sophia

Posted 2 years ago

“well made and reasonably priced”

Posted 2 years ago

“The delivery and assembly team were great: polite, efficient and friendly”

Posted 2 years ago

“Previously purchased a Drysdale mattress from Button and Sprung and were very happy with it so we chose the Borderdale for the spare bedroom. Ordering was straight forward over the phone. Service after that was pretty good although updates could have been faster via email.”

Posted 2 years ago

“Really helpful customer service when choosing the bed, especially with fabric choice.”

Posted 2 years ago

“Quick and easy assembly!”

Posted 2 years ago

“Great service, the guys who delivered the bed where very friendly and built it in no time. Fast sending of swatches too to help us decide!”

Posted 2 years ago

“Excellent mattress and professional delivery”

Posted 2 years ago

“From website experience, to delivery, to sleep - Button & Sprung has been great”

Posted 2 years ago

“Very cooperative when I needed to reschedule my delivery due to building work overruns - three times. Delivery itself was all very professional and friendly. Bed looks lovely. All gone well.”

Posted 2 years ago

“Easy to order, quick and clean installation. Had to chase for comms and they keep getting my name wrong. But the bed is beautiful.”

Posted 2 years ago

“Very comfy mattress and very good delivery service.”

Posted 2 years ago

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Button & Sprung is rated 4.9 based on 2,565 reviews