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Button & Sprung Reviews

4.9 Rating 2,565 Reviews

99 %

of reviewers recommend Button & Sprung

Company Reviews

Product Reviews

4.9

Based on 2,565 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th December 2017

Button & Sprung 5 star review on 15th October 2017

Button & Sprung 5 star review on 11th August 2017

Button & Sprung 5 star review on 13th July 2017

Button & Sprung 5 star review on 7th July 2017

Button & Sprung 5 star review on 12th June 2017

Button & Sprung 5 star review on 23rd December 2016

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, unfortunate that the mattress was not in stock at the time of order.”

Posted 1 year ago

Hi Nayen, Thanks for taking the time to leave us a review. We hold some of our mattress models in stock for a 'quick delivery' - within one week. These include the Drysdale, Galway and Montadale models. As standard our mattresses are hand-made to order in the U.K. with a 4-6 week lead time. All best, Sophia

Posted 1 year ago

“It’s the perfect mattress! And picking it was a joy :)”

Posted 1 year ago

“Very happy with the quality of the mattress - it is perfect for our 9.5 year old. He upgraded from a little green sheep mattress, which are very hard, this was fine for when he was younger but he definitely needed a new mattress. The tension is great, not too hard but also not too soft. So glad we invested in a good quality mattress to carry him through to the end of his teenage years. The delivery went smoothly, and the delivery drivers were professional - they even took their shoes off without me asking! One thing that I thought was a bit strange was the lone sock. It just felt unnecessary and wasteful. If they wanted to gift a pair of socks, that would have been lovely and greatly received - they could gift a pair of socks and ask us to leave a review. I would have been happy to do so. But to leave just one sock, and force someone into leaving a review felt pushy and took away from the quality of the brand in my opinion.”

Posted 1 year ago

Hi India - thank you for your kind review and for your feedback. I am sorry that you felt that leaving one sock (and asking for a review) seemed pushy, that is not what we want at all. We have done this now for a number of years and it is a genuine attempt to encourage people to leave reviews (good or bad), as normally, very few people write reviews (in the region of 5 to 10%). Customers tell us that they find reviews really helpful in deciding, so we wanted to provide an incentive to encourage more people to write reviews. We will of course send you a matching sock. Kind regards, Matthew

Posted 1 year ago

“Good service!”

Posted 1 year ago

“The team placed the 2 items in the right room. I helped a little with the large mattress as it was so heavy. We got it in the room in the end and I am looking forward to using it soon, once the bed arrives! Good work lads.”

Posted 1 year ago

“My son is very pleased with this mattress . All good . Great customer service.”

Posted 1 year ago

“Excellent service and well made bed, happy with the sprung divan base, but mattress was a tad too firm and return was dealt with swiftly.”

Posted 1 year ago

“Happy with my purchase and the service and team, including assembly.”

Posted 1 year ago

“Lovely mattress, great service.”

Posted 1 year ago

“Great experience in the showroom in Battersea. Helpful staff talked us through the options, made coffee, and surfaced the customer return lines offered at a discount. The delivery process was easy to organise and good comms from the staff meant we were kept up to date on what time slot to expect it in.”

Posted 1 year ago

“Attended the store and found it a friendly and non-pressured environment.”

Posted 1 year ago

“Love it the company and lads who brought very polite and put the mattress and bed together”

Posted 1 year ago

“Beautifully crafted beds with an amazing selection of designs and fabrics. I really enjoyed the full process. The delivery crew was very polite and lovely. I’m deducting one star as they have very sadly scratched my wooden flooring during delivery/ assembly which is a real shame.”

Posted 1 year ago

Hi Nicole, Many thanks for the review and I'm sorry to hear about your wooden floor. I've raised this with our Customer Service Manager - and we'll be in touch shortly. All best, Sophia

Posted 1 year ago

“Pleased with the assistance in showroom pre purchase and the quality of the bed. Bit disappointed the delivery men left two dirty marks one about 2 cms long and the other about 7 cms long on our newly decorated window sill. Fortunately they came off with Cif.”

Posted 1 year ago

Hi Jo, Many thanks for leaving us a review. I'm sorry to hear about the experience with the delivery - and I know that our Customer Service Manager has been in touch. We hope that you're enjoying the new bed :) All best, Sophia

Posted 1 year ago

“Beds were of good quality”

Posted 1 year ago

“Had a few issues that delayed delivery but always kept informed and assisted by very helpful, polite staff who did everything possible to resolve issues. On the delivery day the construction was quick and efficient. Lovely, comfortable, quality bed. Would recommend.”

Posted 1 year ago

“Good communication and timely responses on my order, and swift delivery.”

Posted 1 year ago

“Excellent”

Posted 2 years ago

“Very pleased with our new bed frame, really good show room experience and good customer service from ordering to delivery”

Posted 2 years ago

“Bed seems good quality”

Posted 2 years ago

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Button & Sprung is rated 4.9 based on 2,565 reviews