Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,563 Reviews

99 %

of reviewers recommend Button & Sprung

4.9

Based on 2,563 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th December 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately delivery of the bed came without the mattress. The delivery drivers left without saying if they were returning with the mattress and so I had to contact the office and stay home for several hours for them to return. There was also a personal hygiene issue that left my bedroom smelling particularly unpleasant. The products themselves were fine, the service in terms of delivery left much to be desired.”

Helpful Report

Posted 7 months ago

Hi Lisa, Thanks for taking the time to leave us a review. I'm so sorry to hear about your experience - it doesn't sound like us! I'm going to check in with our delivery team to find out what happened, and follow up with you via email. All the best, Sophia

Posted 7 months ago

“We ordered a divan and headboard from Button and Sprung. When it arrived they had forgotten to drill the holes for the headboard which meant we had to wait another month for a replacement divan half. The the replacement arrived again without the correct holes. A month after that the divan half was delivered correctly. The whole process was pretty painful, the QA department in their warehouse is clearly not up to a great standard. Customer Services told me that the 2 incorrect divan halves would be destroyed which seems incredibly poor from a sustainability/responsibility standpoint. Since delivery the drawers are all a bit wonky and scrape about when opening and closing. All in all the bed is fine... not great. Customer Services offered us compensation but, have subsequently stopped communicating with us.”

Helpful Report

Posted 2 years ago

“Everyone at Button and Sprung we dealt with was perfectly pleasant, but response times to the few emails we sent were not great. The bedframe we ordered came with an unidentified mark, which we have complained about and have yet to receive a response about. Not what I would have expected when spending a significant amount of money.”

Helpful Report

Posted 4 years ago

“It's been a long and painful process with Button & Sprung. Bought a bed from their clearance section but it creaked terribly so we had a repair team to come and look at it. They fixed it but it started creaking again so we decided to return the clearance item and go for a full price bed and at the same time ordered a new mattress. The new (full priced) bed and mattress arrived but we were told we needed to keep the slats from the original clearance bed. We weren't told in advance we needed to have the original slats. Bed unfortunately still creaks. The correct material handle for the ottoman wasn't shipped at the time we ordered the full priced bed so we had to use the handle for the clearance item. We were then sent the handle in the correct colour but we can't replace it as it appears to be sewn in. So, to cut a long story short - we still have a creaking bed and an ottoman with a mismatched handle.... The mattress is comfortable. However the whole process has been so painful I don't think I could recommend to others.”

Helpful Report

Posted 4 years ago

Hi Sinead, Thank you for your review. I'm so sorry to hear about your experience, and I can totally appreciate that this is not up to the standard that you were expecting with us. Our customer service manager has tried to get in contact with you to discuss your situation further--as we were unaware that the replacement slats had not fully rectified the situation. We can most definitely sort out these issues for you. If you could kindly get in touch with us on 03333 201 801. We look forward to speaking with you. Kindest regards, Sophia

Posted 4 years ago

Button & Sprung is rated 4.9 based on 2,563 reviews